The liberalization of cross-border restrictions, the creation of advanced telecommunications infrastructures, as well as the development of multi-currency invoicing, have created large-scale opportunities for multinational companies looking for a pan-European base.
For many years, the Netherlands has been helping companies find the right combination of people, (third party) expertise, and technology to bring consistently high-quality service to their customers. The Dutch telecom system offers extremely competitive utility and phone tariffs, and the multilingual population makes it a preferred location for global activities.
The well-educated, highly flexible, multilingual and service-oriented pool of professionals is the cornerstone of any pan-European customer care center. The availability of such labor is a specialty of the Netherlands. The Dutch are among the world's most multilingual people: 73 percent of the population speaks at least one language other than Dutch.
The Netherlands is also among the world's most wired countries with a state-of-the-art, 100 percent fiber-optic infrastructure, the largest bandwidth and Internet Exchange on the European continent, and a pro-technology government that is committed to continued research and development.
Many third-party customer care centers in the Netherlands offer add-on services as fulfillment, distribution, database management, registration, card validation, multi-currency billing, collection services, repairs, returns and e-mail management for major clients. Approximately 40 percent of all international customer care centers in the Netherlands are operated through third-party providers as a cost-effective alternative to dedicated centers.
Contact Holland Gateway for information, assistance and contacts to set-up your call centre facility in the Netherlands.
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